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Technical Support Engineer North America (m/f/d) - Job - Jobs

Technical Support Engineer North America (m/f/d)

We, Quantum-Systems, are a young company that specialises in the development of vertical take-off aircraft drones. As an internationally active company with around 100 employees, we design all relevant system groups such as the aircraft, autopilot, sensor integration and planning software in-house. To complete our team in the US we are looking for a new colleague Technical Support Engineer North America (m/f/d).

You will work remotely from the U.S. to provide technical support to our North American customers. You will be part of our international support team that is manged from Quantum-Systems HQ in Gilching, Germany.

Your tasks:

  • Log analysis of flight data from drone autopilot, analysis of aerial images and general technical questions and requests to support the customers with their technical questions.
  • Support of North American customers in the commercial and public sector in English language.
  • Managing the technical tickets in the CRM-System to create issue statistics and summaries for reporting to R&D.
  • Strong cooperation with R&D in finding solutions for complex technical issues and creating technical manuals, instructions to ensure the best customer experience.  
  • Our support department serves as the central department of the communication between the customers and the internal departments like R&D, flight testing and production.
  • Possibility to conduct flight demos and customer trainings in strong cooperation with the North American sales managers.
  • Possibility to contribute new processes and ideas due to flat hierarchies.


 

Your profile:

  • Where you come from: Undergraduate degree in a technical field, ideally Mechanical Engineering, Aerospace engineering or Geodesy.
  • Experience in technical customer support, preferred in the fields of geodesy or aviation, but also graduates are very welcome. 
  • Your skills include to be fluent in English and to have very good communication skills. Solid technical understanding and the willingness to quickly acquire product specific knowledge are required.
  • Your passion lies with the topics of geodesy, drones, model airplanes or aviation in general.
  • Drone pilot license FAA Part 107 is preferred, at least the possibility to acquire the license is required. 
 

 




 

What we offer:

Our benefits:
  • Company pension scheme: We support you so that you can already make provisions for later.
  • Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.
  • Mobile working: If it gets too turbulent for you in our office, you can get the necessary balance through mobile working.
  • Employee events We not only want to grow together, but also celebrate our successes together.
  • International team: Regular exchange visits at Quantum-Systems HQ in Gilching, Germany and Quantum-Systems Inc. in Moorpark, California
Our Values:
  • Communication: Our key to success.
  • Innovation: We always strive for renewal and improvement.
  • Diversity: Everyone is welcome here! Regardless of age, skin colour and gender.
  • Transparency: At Quantum- Systems, we believe in transparency and openness.

That sounds like your job?

Perfect! Then send us your application (including application documents) via our online form.

We look forward to getting to know you!
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Quantum-Systems ist auf die Entwicklung von senkrechtstartfähigen Flugzeugdrohnen für zivile und behördliche Anwendungen spezialisiert. Das international agierende Unternehmen entwirft dabei alle relevanten Systemgruppen wie Fluggerät, Autopilot, Sensorintegration und Planungssoftware hausintern.

Contact

Vlatka Cibula
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