Problem Manager

Quantum Systems  next-generation unmanned solutions across air, land, and sea. From advanced aerial drones to underwater and ground platforms, our systems combine cutting-edge hardware with AI-driven software for seamless control and real-time data insights. Trusted by defense, security, and public sector clients worldwide, we redefine mission versatility and performance.

Quantum-Systems is a strong supporter of Ukraine and has it’s local Ukrainian office since 2022.

We are looking for a Problem Manager to help identify, structure, and drive resolution of recurring technical issues across our UAV products.

This role is a good fit for someone who enjoys seeing patterns in incidents, understanding why issues repeat, and turning scattered technical cases into clear systemic actions.

You do not need prior UAV experience to apply. We can teach the domain. What matters most is your analytical thinking, structured approach, and ability to work across support, engineering, and product teams

This is a full-time office job. Candidates must be located in Ternopil.

What is your Day to Day Mission:

• Identify recurring technical issues and turn them into structured problem records

• Analyze trends across incidents, failures, and technical findings

• Work with Technical Support and R&D teams to define root causes and corrective actions

• Track systemic issues from detection to resolution

• Maintain visibility of recurring defects, known issues, and workaround status

• Help prioritize problems based on impact, frequency, and operational risk

• Support creation of clear technical summaries for internal teams

• Improve the connection between incident handling and long-term product improvement

• Contribute to support reporting, problem reviews, and continuous improvement of internal processes

What you bring to the team:

• Experience in technical support, incident analysis, problem management, system troubleshooting, or similar roles

• Strong analytical thinking and ability to identify patterns across multiple cases

• Structured approach to organizing technical information and follow-up actions

• Ability to work with incident data, logs, trends, and technical findings

• Good communication skills and ability to coordinate across different teams

• English level B1+

• Fluent Ukrainian

Nice to have:

• Experience in problem management, incident management, or reliability-related roles

• Experience working with Jira or similar ticketing / tracking systems

• Experience working with engineering, validation, or product teams

• Interest in drones, robotics, aviation, electronics, or embedded systems

• Experience with reporting, dashboards, or support analytics

What we offer:

• Opportunity to build a structured problem management function in a growing UAV company

• Direct impact on product quality, reliability, and engineering priorities

• Close collaboration with Technical Support and R&D

• Work on technically challenging real-world systems

• Opportunity to shape internal processes, reporting, and continuous improvement practices

• Office-based environment with close cross-functional teamwork

Why Quantum-Systems:

• We Stand with Ukraine!

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.

• We are industry pioneers who are ambitious, bold, and visionary.

• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.

• We promise to be your runway for individual and professional growth.