Support Service Manager

The role is based in the Kyiv region, and we will expect you to be in the office 3-4 days per week. So, no full remote is possible. We have a shuttle service from the nearest metro station.

Role has 2 shifts that employee can choose upon preferences: 9:00- 18:00 or 14:00- 23:00 (late shifts could be done from home)

We are seeking a motivated Support Service Manager to join our team at the Ukrainian office of Quantum-Systems, a leading producer of Unmanned Aerial Vehicles (UAVs). Our UAVs are currently used by the Ukrainian armed forces, making a huge difference on the battleground. As the Support Service Manager, you will play a crucial role in ensuring the highest level of customer satisfaction and operational efficiency. You will lead a dedicated team, manage customer support operations, and develop strategies to enhance our service delivery. If you are passionate about UAV technology and possess exceptional leadership and problem-solving skills, we invite you to join our forward-thinking company and contribute to our mission of revolutionizing the UAV industry.

What is your Day to Day Mission:

• Provide user support through inbound chats and calls

• Identify client issues, record cases in the CRM system

• Analyze user problems and find solutions

• Communicate with other company departments to resolve user issues and generate reports for relevant departments

• Prepare accompanying documents for receiving and issuing UAVs and components from repair

• Prepare reports and communicate with the manufacturer regarding incident

What you bring to the team:

• High proficiency in English. German and other languages will be beneficial 

• Responsibility, organizational skills, and excellent communication skills.

• Experience in online chat/technical support (preferred).

• Ability to construct clear and concise sentences quickly without losing the quality of correspondence.
  

Why Quantum-Systems:

• We Stand with Ukraine

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.

• We are industry pioneers who are ambitious, bold, and visionary.

• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.

• We promise to be your runway for individual and professional growth

About us:

Quantum Systems specializes in the development, design, and production of unmanned aerial systems (sUAS).
The Quantum Systems Vector reconnaissance drones have been in use in Ukraine since May 2022. So far, more than 500 systems have been delivered to the Ukranian Defense Forces