Support Service Manager

The role is based in Kyiv, Ukraine. Job could not be done remotely 

We are seeking a motivated Support Service Manager to join our team at the Ukrainian office of Quantum-Systems, a leading producer of Unmanned Aerial Vehicles (UAVs). Our UAVs are currently used by the Ukrainian armed forces, making a huge difference on the battleground. As the Support Service Manager, you will play a crucial role in ensuring the highest level of customer satisfaction and operational efficiency. You will lead a dedicated team, manage customer support operations, and develop strategies to enhance our service delivery. If you are passionate about UAV technology and possess exceptional leadership and problem-solving skills, we invite you to join our forward-thinking company and contribute to our mission of revolutionizing the UAV industry.

What is your Day to Day Mission:

• Provide user support through inbound chats and calls
• Identify client issues, record cases in the CRM system
• Analyze user problems and find solutions
• Communicate with other company departments to resolve user issues and generate reports for relevant departments
• Prepare accompanying documents for receiving and issuing UAVs and components from repair
• Prepare reports and communicate with the manufacturer regarding incident

What you bring to the team:

• High proficiency in English. German and other languages will be beneficial 
• Responsibility, organizational skills, and excellent communication skills.
• Experience in online chat/technical support (preferred).
• Ability to construct clear and concise sentences quickly without losing the quality of correspondence.

Why Quantum-Systems:

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
  
• We are industry pioneers who are ambitious, bold, and visionary.
  
• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

About us:

Quantum Systems specializes in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in the defense, security, and public sectors.