Customer Solution Manager (m/f/d)

In this role, you will serve as the central point of contact for our customers during the usage and operational phase of our solutions. You will ensure successful onboarding, stable operations, and continuous solution improvement. Acting as a key interface between customers, Product, Engineering, Sales, and Support, you will play a critical role in driving customer satisfaction and long-term partnerships.

What is your Day-to-Day Mission:

Customer Management & Solution Enablement

• Act as the primary point of contact for customers and users throughout onboarding, deployment, and ongoing operations

• Proactively manage and support the operational use of our solutions, from initial rollout to steady-state operations

• Organize and lead regular exchange formats such as jour fixes and review meetings in close collaboration with Sales and Program Management

• Ensure transparent and consistent communication between customers, Product, Engineering, Sales, and Support teams

Solution Development & Optimization

• Capture, analyze, and prioritize customer requirements during live operations

• Work closely with Product Management to evolve features, integrations, and roadmap elements

• Coordinate with Engineering to assess technical feasibility and implementation options

• Contribute to the development of operational concepts, deployment models, as well as training and support concepts

Reporting & Documentation

• Own customer reporting, usage analyses, and KPI-driven insights

• Maintain and continuously update operational concepts, integration documentation, and customer-specific solution materials

• Prepare status reports, improvement plans, and strategic recommendations

Cross-Functional Stakeholder Management

• Collaborate closely with Program and Key Account Management to align on strategic customer development

• Act as an escalation interface and coordination point with Support for operational issues and service cases

• Support Sales in identifying upselling, expansion, and growth opportunities

• Manage customer expectations regarding product evolution in alignment with Product, Engineering, and Sales

What you bring to the team:

• Completed degree in Business, Engineering, Computer Science, Aerospace Engineering, or a comparable qualification

• Professional experience in Customer Success, Solution Management, Project Management, or technical customer-facing roles

• Ideally, experience or strong interest in unmanned systems (UxS), IoT, robotics, or software/platform solutions

• Strong ability to translate complex technical topics into clear, customer-oriented communication

• Excellent organizational and communication skills

• High service orientation, proactive mindset, and structured working style

• Confident use of common tools such as Jira, Confluence, NetSuite, HubSpot, Power BI, or comparable reporting tools

• Very good written and spoken German and English skills

Why Quantum-Systems:

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.

• We are industry pioneers who are ambitious, bold, and visionary.

• We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.

• We promise to be your runway for individual and professional growth.

Our benefits:

• Company pension scheme: We support you so that you can already make provisions for later.

• Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.

• Mobile working: If it gets too turbulent for you in our office, you can get the necessary balance through mobile working.

• Bike-Leasing: We support you in staying environmentally mobile and healthy.

• Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.

• Employee events: We not only want to grow together, but also celebrate our successes together.

• Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.

• Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing in Munich and brings you to our location, with return trips at the end of the workday.

About us:

Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.

Our commitment:

We are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success.

At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.