Senior Customer Success Manager (m/f/d)

As a Senior Customer Success Manager (m/f/d) for the commercial and governmental sector, you will be a significant key function of our Sales and Support Teams and the voice of the customer within Quantum-Systems. With our world-class team, currently consisting of 11 team members, you will play a central role in pushing the boundaries of drone technology.

What is your Day to Day Mission:

• Customer Advocacy: Act as the proactive voice of the customer, ensuring their objectives and challenges are well-represented within Quantum Systems. You will stay up to date on product updates to advocate effectively for customers, particularly governmental clients.
• Build Strong Relationships: Establish and nurture long-term relationships with key commercial and governmental clients. This includes understanding their unique needs, conducting strategic reviews, and helping customers achieve their goals with Quantum-Systems solutions.
• Onboarding and Engagement: Lead the onboarding process for high-value customers and ensure smooth transitions across internal teams. Provide strategic guidance on training, ensuring operational success and alignment with security and compliance requirements for defense clients.
• Data-Driven Insights: Use customer data and feedback to anticipate challenges, optimize product usage, and improve customer satisfaction. You will provide recommendations for internal process improvements and align with customer needs.
• Growth and Development: Collaborate with Sales to identify opportunities for growth, such as upselling and cross-selling products and services. You will also help build executive-level relationships to promote long-term customer engagement.
• Leadership and Mentorship: As a senior member of the Customer Success team, you will mentor junior CSMs and contribute to shaping best practices, helping to foster a customer-centric culture.

What you bring to the team:

• You bring a strategic mindset and experience in customer success or account management, particularly with governmental or defense organizations. A military background is highly preferred.
• You have strong communication and relationship-building skills and are capable of engaging with both technical teams and executive stakeholders.
• You are comfortable analyzing data, identifying trends, and using insights to drive better customer outcomes and internal processes.
• You thrive in a collaborative environment, working closely with Sales, Support, Product Management, and R&D teams to align customer needs with company objectives.
• You have proven experience in Change Management, driving and managing transformation initiatives for customers, ensuring smooth transitions and successful adoption of new solutions.
• You enjoy mentoring and developing teams, promoting a culture of continuous improvement within Customer Success.

Why Quantum-Systems:

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
  
• We are industry pioneers who are ambitious, bold, and visionary.
  
• We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.
• We promise to be your runway for individual and professional growth.

Our benefits:

• Company pension scheme: We support you so that you can already make provisions for later.
• Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.
• Corporate Fitness: In collaboration with EGYM Wellpass | Firmenfitness für dein Team (egym-wellpass.com) you will have access to thousands of studios and sports facilities.
• Vacation: 30 days + days off on New Year`s Eve and Christmas.
• Mobile working: If it gets too turbulent for you in our office, you can get the necessary balance through mobile working.
• Bike-Leasing: We support you to stay environmentally conscious, mobile, and healthy.
• Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.
• Employee events: We not only want to grow together, but also celebrate our successes together.
• Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.
• Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing in Munich and brings you to our location, with return trips at the end of the workday.

About us:

Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.