Service Team Lead

Quantum Systems  next-generation unmanned solutions across air, land, and sea. From advanced aerial drones to underwater and ground platforms, our systems combine cutting-edge hardware with AI-driven software for seamless control and real-time data insights. Trusted by defense, security, and public sector clients worldwide, we redefine mission versatility and performance.

Quantum-Systems is a strong supporter of Ukraine and has it’s local Ukrainian office since 2022.

We are seeking an experienced Team Lead to manage our service team, ensure high-quality repairs, streamline processes, and drive the professional growth of engineers.

This is a full-time office job. Candidates must be located in Kyiv.

What is your Day to Day Mission:

Team Leadership

• Lead and coordinate a team of service engineers and testers

• Plan workload, assign tasks, and set clear priorities

• Mentor, onboard, and support engineers’ professional development

• Facilitate technical discussions and review complex cases

Quality Assurance

• Ensure adherence to repair and testing standards

• Monitor deadlines, SLAs, and overall service quality

• Analyze recurring issues and implement improvements to reduce defect rates

• Review and validate complex repairs (electronics, UAVs, modules)

Process Improvement

• Optimize workflows and introduce best practices

• Maintain and update checklists, procedures, and technical documentation

• Collaborate cross-functionally with Testing, Logistics, Procurement, and R&D teams

• Track performance metrics and prepare reports on KPIs

Technical Involvement

• Support resolution of complex engineering challenges

• Make informed technical decisions in non-routine situations

• Oversee repairs of UAVs, electronic modules, and power systems

What you bring to the team:

• Proven experience as an engineer (electronics / UAV / service) — Mid to Senior level

• At least 1 year of leadership experience or acting as a Senior Engineer

• Strong understanding of repair, diagnostics, testing, and QA processes

• Solid team management and coordination skills

• Ability to mentor, provide feedback, and develop team members

• Analytical mindset, attention to detail, and strong sense of ownership

• English proficiency at B2+ level (comfortable working with international teams)

• Hands-on experience with diagnostic and repair tools

Why Quantum-Systems:

• We Stand with Ukraine!

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.

• We are industry pioneers who are ambitious, bold, and visionary.

• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.

• We promise to be your runway for individual and professional growth.