Support Service Manager

The role is based in the Kyiv region, and we will expect you to be in the office 3-4 days per week. So, no full remote is possible. We have a shuttle service from the nearest metro station.

Role has 2 shifts that employee can choose upon preferences: 9:00- 18:00 or 14:00- 23:00 (late shifts could be done from home)

We are seeking a motivated Support Service Manager to join our team at the Ukrainian office of Quantum-Systems, a leading producer of Unmanned Aerial Vehicles (UAVs). Our UAVs are currently used by the Ukrainian armed forces, making a huge difference on the battleground. As the Support Service Manager, you will play a crucial role in ensuring the highest level of customer satisfaction and operational efficiency.

What is your Day to Day Mission:

• Provide user support through inbound chats and calls

• Identify client issues, record cases in the CRM system

• Analyze user problems and find solutions

• Communicate with other company departments to resolve user issues and generate reports for relevant departments

• Prepare accompanying documents for receiving and issuing UAVs and components from repair

• Prepare reports and communicate with the manufacturer regarding incident

What you bring to the team:

• High proficiency in English. German and other languages will be beneficial 

• Responsibility, organizational skills, and excellent communication skills.

• Experience in online chat/technical support (preferred).

• Ability to construct clear and concise sentences quickly without losing the quality of correspondence.
  

Why Quantum-Systems:

• We Stand with Ukraine

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.

• We are industry pioneers who are ambitious, bold, and visionary.

• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.

• We promise to be your runway for individual and professional growth

About us:

Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.