Technical Support Engineer - Tier 2 (m/f/d)

Quantum Systems is a global leader in UAV and data-driven mission software. Our new software platform MOSAIC UXS connects operators of our own but also 3rd party products - enabling real-time mission planning, fleet management, and data analysis. As part of our expanding global support organization, we are looking for a Tier 2 Technical Support Engineer with a deep interest in software systems to help deliver

exceptional service to our customers worldwide.

What is your Day to Day Mission:

• Software & System Support: Provide advanced technical support for MOSAIC UXS, Quantum Systems’ mission management software. troubleshoot complex software-related cases, including log analysis, data synchronization, and system behavior.

• Incident & Bug Analysis: Investigate issues escalated from Tier 1, analyze log files and backend data, and work closely with R&D to identify root causes, validate bug reports, and support testing of fixes and patches.

• UAV Integration Expertise: Understand the interaction between MOSAIC UXS and Quantum Systems UAV platforms to diagnose integrated hardware–software issues and ensure system reliability.

• Technical Ticket Management: Manage and document support cases in Jira Service Management, ensuring transparent communication, accurate documentation, and timely resolutions.

• Cross-Functional Collaboration: Collaborate with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on issue handling, improve documentation, and support release readiness.

• Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and customer satisfaction.

What you bring to the team:

• Experienced technical professional (ideally with a degree in Computer Science, Engineering, or related field) with at least 3 years in software or systems support.

• Skilled in log analysis (preferably LogUI), error tracing, and understanding complex software behaviors.

• Comfortable using tools such as Jira, Confluence, and optionally Grafana, Kibana, or similar monitoring tools.

• Strong communicator able to collaborate effectively with R&D on technical investigations.

• Knowledge of UAV systems, mission software, or similar data-driven environments is a plus

• Fluent in English and German, with an analytical and structured working style.

  
  

Why Quantum-Systems:

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.

• We are industry pioneers who are ambitious, bold, and visionary.

• We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.

• We promise to be your runway for individual and professional growth.

Our benefits:

• Company pension scheme: We support you so that you can already make provisions for later.

• Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.

• Bike-Leasing: We support you in staying environmentally mobile and healthy.

• Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.

• Employee events: We not only want to grow together, but also celebrate our successes together.

• Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.

• Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing in Munich and brings you to our location, with return trips at the end of the workday.

About us:

Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.

Our commitment:

We are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success.

At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.