Technical Support Teamlead

Quantum Systems  next-generation unmanned solutions across air, land, and sea. From advanced aerial drones to underwater and ground platforms, our systems combine cutting-edge hardware with AI-driven software for seamless control and real-time data insights. Trusted by defense, security, and public sector clients worldwide, we redefine mission versatility and performance.

Quantum-Systems is a strong supporter of Ukraine and has it’s local Ukrainian office since 2022.

We are looking for a Technical Support Team Lead to build and lead the technical support function for our UAV products.

This role is for someone who can combine technical analysis, team leadership, and process thinking. You will help the team investigate incidents, identify root causes, improve support workflows, and build a strong connection between support and R&D.

You do not need prior UAV experience to apply. We can teach the domain. What matters most is your ability to lead technical investigations, structure complex work, and turn support cases into product improvements.

This is a full-time office job. Candidates must be located in Kyiv.

What is your Day to Day Mission:

• Lead the technical support team handling complex product and system incidents

• Organize and improve the incident investigation process

• Support root cause analysis for critical and recurring issues

• Work closely with R&D and engineering teams to drive resolution of technical problems

• Help structure escalations, issue tracking, and internal technical communication

• Improve the quality of analysis, documentation, and support outputs

• Build and maintain internal support processes, workflows, and standards

• Contribute to knowledge base development and technical best practices

• Track recurring issues and help turn them into clear product feedback

• Support team growth, task prioritization, and day-to-day coordination

What you bring to the team:

• Experience in technical support, technical analysis, system troubleshooting, or incident investigation

• Experience leading a team or coordinating technical work

• Strong analytical thinking and structured problem-solving

• Ability to work with technical data such as logs, telemetry, system behavior, or performance indicators

• Ability to clearly communicate technical findings to both support and engineering teams

• Experience improving processes or building workflows in a technical environment

• English level B1+

• Fluent Ukrainian

Nice to have:

• Interest in drones, aviation, robotics, or embedded systems

• Experience working with Jira or similar tracking systems

• Experience in incident management, problem management, or support operations

• Experience working closely with R&D, product, or engineering teams

• Background in electronics, embedded systems, robotics, or similar technical fields

What we offer:

• Opportunity to build and shape the technical support function in a growing UAV company

• Direct impact on product quality and engineering feedback loops

• Close collaboration with R&D and leadership

• Work on technically challenging real-world systems

• Opportunity to grow the team, processes, and analytical capability

• Office-based environment with close cooperation across teams

Why Quantum-Systems:

• We Stand with Ukraine!

• We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.

• We are industry pioneers who are ambitious, bold, and visionary.

• We push limits, think outside the box, and strive for technological excellence to shape the future of aerial data.

• We promise to be your runway for individual and professional growth.