Skip to content

Senior Customer Success Manager (m/f/d)

On-site
  • Gilching, Bayern, Germany
Sales

As a Senior Customer Success Manager (m/f/d) for the commercial and governmental sector, you will be a significant key function of our Sales and Support Teams and the voice of the customer within Quantum-Systems. With our world-class team, currently consisting of 11 team members, you will play a central role in pushing the boundaries of drone technology.

You will managing relationships with key commercial and governmental clients, including defense and public sector organizations. Your goal will be to drive customer success, promote engagement, and ensure long-term value for customers, you will support Quantum Systems in its mission to become the benchmark for aerial data collection solutions with unmanned aerial systems (sUAV).


What is your Day to Day Mission:

  • Customer Advocacy: Act as the proactive voice of the customer, ensuring their objectives and challenges are well-represented within Quantum Systems. You will stay up to date on product updates to advocate effectively for customers, particularly governmental clients.
  • Build Strong Relationships: Establish and nurture long-term relationships with key commercial and governmental clients. This includes understanding their unique needs, conducting strategic reviews, and helping customers achieve their goals with Quantum-Systems solutions.
  • Onboarding and Engagement: Lead the onboarding process for high-value customers and ensure smooth transitions across internal teams. Provide strategic guidance on training, ensuring operational success and alignment with security and compliance requirements for defense clients.
  • Data-Driven Insights: Use customer data and feedback to anticipate challenges, optimize product usage, and improve customer satisfaction. You will provide recommendations for internal process improvements and align with customer needs.
  • Growth and Development: Collaborate with Sales to identify opportunities for growth, such as upselling and cross-selling products and services. You will also help build executive-level relationships to promote long-term customer engagement.
  • Leadership and Mentorship: As a senior member of the Customer Success team, you will mentor junior CSMs and contribute to shaping best practices, helping to foster a customer-centric culture.


What you bring to the team:

  • You bring a strategic mindset and experience in customer success or account management, particularly with governmental or defense organizations. A military background is highly preferred.
  • You have strong communication and relationship-building skills and are capable of engaging with both technical teams and executive stakeholders.
  • You are comfortable analyzing data, identifying trends, and using insights to drive better customer outcomes and internal processes.
  • You thrive in a collaborative environment, working closely with Sales, Support, Product Management, and R&D teams to align customer needs with company objectives.
  • You have proven experience in Change Management, driving and managing transformation initiatives for customers, ensuring smooth transitions and successful adoption of new solutions.
  • You enjoy mentoring and developing teams, promoting a culture of continuous improvement within Customer Success.


Why Quantum-Systems:

  • We believe in the power of combined efforts: straightforward tech expertise paired with a customer-centric focus.
  • We are industry pioneers who are ambitious, bold, and visionary.
  • We push limits, think outside-the-box and strive for technological excellence to shape the future of aerial data.
  • We promise to be your runway for individual and professional growth.

Our benefits:

  • Company pension scheme: We support you so that you can already make provisions for later.
  • Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.
  • Corporate Fitness: In collaboration with EGYM Wellpass | Firmenfitness für dein Team (egym-wellpass.com) you will have access to thousands of studios and sports facilities.
  • Vacation: 30 days + days off on New Year`s Eve and Christmas.
  • Mobile working: If it gets too turbulent for you in our office, you can get the necessary balance through mobile working.
  • Bike-Leasing: We support you to stay environmentally conscious, mobile, and healthy.
  • Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.
  • Employee events: We not only want to grow together, but also celebrate our successes together.
  • Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.
  • Company Shuttle: Enjoy our convenient shuttle service that picks you up from Pasing in Munich and brings you to our location, with return trips at the end of the workday.

About us:

Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.

On-site
  • Gilching, Bayern, Germany
Sales

or

Apply with Linkedin unavailable
Apply with Indeed unavailable